Terms of Service

"Good Order" refers to Morpheus Business Strategies, LLC DBA Good Order (the owner and operator of goodorder.io) and our affiliates (including Morpheus Business Strategies, LLC's officers, members, managers, employees, consultants, agents, and representatives).

By accessing or using Good Order, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform. These terms apply to all users of the platform.

"You" and "your" refer to each customer, visitor, or user of Good Order. If you access or use Good Order on behalf of a company, organization, or other entity, or on behalf of another person, then (a) the terms "you" and "your" will also refer to that entity or person; (b) you represent and warrant that you are an authorized representative of that entity or person, with authority to bind the entity or person to these Terms of Service; and (c) you agree to these Terms of Service on that entity or person's behalf.

You must be at least 18 years of age to use Good Order. By using the platform, you represent that you are 18 or older and have the legal capacity to enter into these terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at Betsy@GoodOrder.io if you suspect unauthorized access. We reserve the right to suspend or terminate accounts that violate these terms.

Good Order grants you a limited, non-exclusive, non-transferable license to use the platform for personal, non-commercial end-of-life planning purposes. You agree not to: use the platform for any unlawful purpose; attempt to gain unauthorized access to any part of the platform; upload malicious code or interfere with platform operations; resell or commercially exploit any part of the platform; or misrepresent your identity or affiliation.

The license described above shall automatically terminate if you violate any of these Terms of Service and may be terminated by Good Order at any time.

You retain ownership of all personal information and documents you submit to the platform. By submitting content, you grant Good Order a limited license to store and process it solely to provide the services you request. You represent that you have the right to submit all content you provide.

Good Order is an organizational tool only. Nothing on the platform constitutes legal, financial, medical, or professional advice of any kind. See our full Disclaimer at goodorder.io/disclaimer.

We strive to keep Good Order available at all times, but we do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue the platform at any time with or without notice.

All content, design, code, and materials on Good Order — excluding your personal data — are owned by Good Order and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Except as explicitly provided herein, nothing in these Terms of Service shall be deemed to create a license in or under any such Good Order intellectual property. Use of the Good Order intellectual property or other materials in connection with the website/products for any purpose not expressly permitted by these Terms of Service is strictly prohibited.

You may close your account at any time by contacting Betsy@GoodOrder.io. We may terminate or suspend your account at any time for violation of these terms. Upon termination, your right to use the platform ceases immediately.

You agree to pay us in accordance with our terms of sale. Certain aspects of the Services may be provided for a fee or other charge. If you elect to use paid aspects of the Services, you agree to the terms of sale, pricing, payment, billing policies, and refund policies applicable to such fees and charges. Good Order may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in its sole discretion. You authorize Good Order (or our third-party payment processor) to charge your payment method on file for all fees and charges incurred in connection with your use of the Services, including Good Order's fees, government fees, taxes and other third-party fees.

If you register with us, you may cancel your account at any time; however, there are no refunds for cancellation. All purchases are final and refunds are discretionary and may be considered on a case-by-case basis in accordance with our refund policy. If we issue a refund, credit, or discount, we are under no obligation to issue the same or similar refund in the future. In the event that Good Order suspends or terminates your account or these Terms of Service, you understand and agree that you shall receive no refund or exchange for any Good Order Content, any unused time or service on a subscription, any license or subscription fees for any portion of the Services, any content or data associated with your account, or for anything else.

You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with the Services at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.

We may offer Services as a one-time purchase and/or Services on a subscription basis. BY PURCHASING SERVICES ON A SUBSCRIPTION BASIS, YOU AUTHORIZE US TO AUTOMATICALLY INITIATE RECURRING NON-REFUNDABLE PAYMENTS AS SET FORTH BELOW.

If you elect to use Services that are offered on a subscription basis, your initial purchase will provide you access to the Services for an "Initial Service Period," as specified at the time of purchase. Your paid subscription will automatically renew at the end of the Initial Service Period and will automatically renew at the interval specified at the time of purchase. Unless otherwise specified in a promotional offer, your subscription will renew at the then-current, non-promotional price. Your payment method will be charged upon each renewal of your paid subscription.

Renewal Notices. If your subscription has a term of one year or longer, we will send you a renewal notice to the email address associated with your account at least 15 days, but not more than 45 days, before your subscription is scheduled to renew. This notice will clearly state the renewal date and information on how to cancel your subscription to avoid the charge.

Cancellation. You may cancel the automatic renewal of your subscription at any time. To cancel, you must do so through your account settings or by emailing us at Betsy@GoodOrder.io. Your cancellation must be received at least one day before the next scheduled renewal date to avoid being charged for the next subscription period. If you cancel, your access to the Services will continue through the end of your current paid term, after which your subscription will terminate. All purchases are final, and we do not provide refunds for any unused portion of your subscription term, unless required by law.

We may terminate your access to the Services, including via a paid subscription, at our sole discretion and without any notice. If we cancel your paid subscription, we may give you a prorated refund based on the amount of time remaining that you cannot use, provided, however, that we will not be obligated to grant you a refund if we terminate your Account or your paid subscription because we determine, in our sole discretion, that your actions or your use of the Services violates these Terms or any applicable law or has harmed another user.

From time to time, we may offer trial, discounted, or other promotional rates. Such trial or promotional rates are subject to these Terms except as otherwise stated in the promotional offer, including which users are eligible for the promotional rates. Only one trial or promotional rate is available per household and may not be combined with any other promotion, except as otherwise stated in the promotional offer. If your paid subscription is ever canceled or terminated for any reason, and you purchase an additional paid subscription, you may not be eligible to take advantage of another promotional rate offer. If your use of the Services includes a discount or promotional rate, you will be charged the promotional rate for the relevant number of subscription periods, and upon completion of the promotional period, your paid subscription will continue to automatically renew at the then-current renewal price. To cancel and avoid being charged the full rate, you must cancel before the discount or promotional period ends. Please note that we do not provide price protection or refunds in the event of a price drop or promotional offering.

We may change the renewal price for your paid subscription, or otherwise modify the Services as stated above, at any time upon notice to you. Any changes made will only take effect upon the next automatic renewal following the provision of notice to you regarding the change in renewal price or change to the Services. If you do not wish to renew at the changed renewal price, you must cancel your plan through your account settings or by providing notice to Betsy@GoodOrder.io. Any such cancellation must be made at least one day before the next automatic renewal. If you do not cancel before the renewal date on which the changes take effect, your continued use of the Services will constitute your acceptance of the changes.

To the fullest extent permitted by law, Good Order and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform. Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim (or $100 if no payment was made).

UNDER NO CIRCUMSTANCES SHALL GOOD ORDER BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOD ORDER ASSUMES NO LIABILITY OR RESPONSIBILITY FOR (I) ANY ERRORS, MISTAKES, OMISSIONS OR INACCURACIES OF CONTENT; (II) ANY PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICES; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY; (VI) ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES; AND/OR (VII) ANY CONTENT SUBMITTED OR UPLOADED OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. GOOD ORDER EXPLICITLY DISCLAIMS ANY AND ALL LIABILITY AND/OR RESPONSIBILITY FOR ANY DISCLOSURE OF INFORMATION THAT MAY BE DEEMED CONFIDENTIAL BY YOU OR ANY THIRD PARTY. IN NO EVENT SHALL GOOD ORDER, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO GOOD ORDER HEREUNDER. THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF GOOD ORDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

You agree to defend, indemnify, and hold harmless Good Order and its agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Services, including any data or content transmitted or received by you; (ii) your violation of these Terms of Service, including without limitation your breach of any of the representations and warranties above; (iii) your violation of any third-party right, including without limitation any right of privacy, publicity rights or intellectual property rights; (iv) your violation of any law, rule or regulation of the United States or any other country; (v) any claim or damages that arise as a result of any of content uploaded by you or any that is submitted via your account; or (vi) any other party's access and use of the Services with your unique username, password or other appropriate security code.

Premium annual subscriptions are eligible for a full refund within 7 days of purchase. Family Plan subscriptions are non-refundable. If you have concerns about your purchase please contact Betsy@GoodOrder.io and we will do our best to make it right.

PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS—INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT (BY REQUIRING YOUR DISPUTE TO BE SUBMITTED TO ARBITRATION) AND LIMITING YOUR RIGHTS TO RESOLVE YOUR DISPUTE AS PART OF A CLASS.

As detailed herein, the Terms of Service mandate that any dispute, claim or controversy (whether in contract, tort, or otherwise) between you and Good Order that arises out of or relates to the Services, the Site, or these Terms of Service, including but not limited to any claim that all or any part of these Terms of Service are void or voidable, whether a claim is subject to arbitration, and any dispute regarding the payment, non-payment, or the timing of any administrative or arbitrator fees (collectively, "Disputes") be resolved first through an informal dispute resolution process. In the event informal resolution fails, the Terms of Service further mandate that all Disputes be formally resolved through binding arbitration.

Informal Dispute Resolution Procedure. For any and all Disputes between you and Good Order, the parties shall use their best efforts to settle informally the dispute, claim, question, or disagreement and to engage in good faith negotiations. Failure to engage in this process could result in the award of fees against you in arbitration. To initiate informal dispute resolution, the initiating party must first send a written description of the Dispute to the other party. For any Dispute against Good Order that you initiate, you agree to send to Good Order (a) a written description of the dispute and (b) the email address(es) associated with your account to: Betsy@GoodOrder.io. The written description must be on an individual basis and must include at minimum: your name; a description of the nature or basis of the claim or dispute; and the specific relief sought. If the parties' Dispute is not resolved within sixty (60) days after receipt of the written description of the dispute, you and Good Order agree to resolve any remaining dispute through binding arbitration as set forth below. A good faith engagement in informal dispute resolution is a prerequisite and condition precedent to either party initiating arbitration. If the dispute involves either party's intellectual property rights or defamation, informal dispute resolution shall not apply and either party may immediately pursue relief.

Mutual Arbitration Agreement. If the informal dispute resolution procedure does not lead to resolution, either party may initiate binding arbitration as the sole means to resolve Disputes, subject to the National Arbitration and Mediation ("NAM") rules. If you are initiating arbitration, a copy of the demand shall also be emailed to Betsy@GoodOrder.io. Any demand initiating arbitration must include the email address you used to create an account with Good Order. This Arbitration Agreement shall be governed by the Federal Arbitration Act ("FAA").

Class Action Waiver. YOU AND GOOD ORDER ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT ALLOWED BY LAW, ANY ARBITRATION SHALL BE CONDUCTED IN AN INDIVIDUAL CAPACITY ONLY AND NOT AS A CLASS OR OTHER REPRESENTATIVE ACTION, AND THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE AN INDIVIDUAL PARTY'S CLAIM.

Each party retains the right to (i) have claims resolved in small claims court on an individual basis; (ii) bring an action in state or federal court to protect intellectual property rights or for defamation; and (iii) seek injunctive or other equitable relief in a court of competent jurisdiction.

If any provision of this Arbitration Agreement is found invalid, the remaining provisions shall remain in full force and effect. If the Class Action Waiver is found invalid as applied to your claims, the entirety of this Arbitration Agreement will be deemed null and void. This Dispute Resolution section will survive any termination of these Terms of Service.

This Agreement, together with any amendments and any additional agreements you may enter into with Good Order in connection with the website, shall constitute the entire agreement between you and Good Order concerning the Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.

No waiver of any term of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and Good Order's failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

At Good Order, we use advanced technologies, including artificial intelligence and large language models ("AI Features"), for several purposes: to enhance our internal workflows, to assist in our sales and marketing efforts, to provide conversational support, and to perform document analysis and data ingestion when you or your authorized representative uploads documents to the Services. In providing these AI Features, we may use external models or AI-enabled SaaS tooling.

We do not use any of your created estate planning documents ("Estate Plan Content") or uploaded documents and content within your private Good Order account ("Account Content") to train external AI models.

When you use AI Features, you may upload information, including Estate Plan Content and Account Content (collectively, "Input"), and receive output generated by the AI Features ("Output"). You are responsible for all Input and for ensuring it does not violate any applicable law or these Terms of Service. You represent and warrant that you have all rights, licenses, and permissions needed to provide Input to any AI Feature, including obtaining all necessary consents from any individual whose information you provide.

As between you and Good Order, you (a) retain your ownership rights in Input and (b) own the Output. We may use content generated through your use of AI Features to provide, maintain, develop, and improve the Services, comply with applicable law, enforce our terms and policies, and keep our Services safe. You acknowledge and agree that your use of the AI Features is subject to the Disclaimers set forth in the applicable section of these Terms. The Output you receive from AI Features may not always be accurate, and you should not rely solely on the Output or use it as a substitute for professional and/or legal advice. Where AI Features are used to extract or transcribe information from documents you upload, Good Order does not guarantee the accuracy of such extraction or transcription. You are solely responsible for reviewing and verifying all extracted information before relying on any document generated using such information.

You may download, export, or save Output generated through your use of AI Features for your personal, informational, noncommercial use. Any downloaded or exported Output remains subject to the disclaimers in these Terms, including that Good Order is not a law firm, does not provide legal advice, and that Output may not be accurate, complete, or current. You are solely responsible for any use or distribution of downloaded Output.

Good Order's services are directed to users in the United States. The Services are controlled and operated from the United States. Good Order makes no representations that the Services are appropriate or available for use in other locations. Those who access or use the Services from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable local laws and regulations, including but not limited to export and import regulations. You may not use the Services if you are a resident outside the United States, of a country embargoed by the United States, or are a foreign person or entity blocked or denied by the United States government. Unless otherwise explicitly stated, all materials found on the Services are solely directed to individuals, companies, or other entities located in the United States.

By using the Services, you represent and warrant that (a) you are not listed on, owned or controlled by any party listed on, the Specially Designated Nationals and Blocked Persons List maintained by the U.S. Department of the Treasury's Office of Foreign Assets Control ("OFAC"), or any other U.S. government restricted party list; (b) you are not located in, organized under the laws of, or a resident of any country or territory that is the subject of comprehensive U.S. sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); and (c) you will not use the Services in violation of any U.S. export control or sanctions laws. Good Order reserves the right to screen users against applicable sanctions lists and to suspend or terminate any account where Good Order reasonably believes a sanctions violation may exist.

These terms are governed by the laws of the State of California. Any disputes shall be resolved in the state or federal courts located in California, and you consent to personal jurisdiction in those courts. Good Order is available to residents of all US states. By using this platform, users outside California agree that California law governs these terms.

We may update these Terms of Service at any time without prior notice to you. Any changes to these Terms of Service will be reflected on this page and will become effective immediately upon posting. If we make significant changes to these Terms of Service, we will notify you of the change on the platform itself or via email. By continuing to use Good Order, you are agreeing to be bound by the then-current version of these Terms of Service.

Questions? Betsy@GoodOrder.io.